Frequently Asked Questions
Everything you need to know about your ESK beauty journey.
Are ESK products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we only work with suppliers who uphold these same standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unhappy with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
Currently, ESK ships to the United States, Canada, and the UK. We are working on expanding our global reach soon, so stay tuned for updates.
Can I change or cancel my order?
Orders can be changed or cancelled within 2 hours of placement. After this window, our warehouse begins processing and we may be unable to make modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.